What are the conditions for returning the item?
- Product should not be used or washed.
- Item must be returned in original condition.
- Item must include all packaging.
- Please return all free or promotional items that came with the purchase else the return will become invalid.
How long after delivery can I submit my claim and how?
- Please get in touch with our customer services by giving a within 7 days.
- Our Customer Services will help you filling the return & Exchange form.
- Please return the product by filling and submitting the return form along with the product at your nearest courier services.
How will I be refunded in case of return?
Refund will be made in the following ways:
- Bank transfer:
Amount will be deposited to any bank provided by customer within 7 business days after the item has been picked.
- Credit card reversal:
silkyfit.pk will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount.
How can I cancel my order?
If you want to cancel your order then you need to contact with us at our customer care number and ask us to cancel your order within 8hrs after order placement. If you have placed your order yourself on website then you can cancel it using your customer dashboard panel.
What if I receive a faulty product?
If you receive an item damaged condition or any product that does not match its description, you can return it within 72 hours for replacement / exchange.
What are the items that cannot be returned but can be exchanged?
We offer 7 day return policy for everything except.
- All promotional and discounted items cannot be returned.
- Customized products cannot be returned.